HCL BPO reduces running costs for a major apps

NEW DELHI, INDIA: Micro Focus, a provider of enterprise application management and modernization solutions, announced on Tuesday that HCL Insurance BPO Services Limited has achieved a 75 per cent reduction in the running costs of a major client’s core Life and Pensions application, CAPSIL.

This was achieved using Micro Focus Server and Micro Focus Studio. The project saw HCL Insurance BPO Services migrate the application from a third party mainframe onto an in-house Windows platform.

It brought the end-to-end delivery of its application under direct control, reducing batch processing by four times and improving online performance, said a press release.

 “HCL Insurance BPO Services is a major player in Business Processing Outsourcing, and I am delighted Micro Focus is the chosen partner to deliver significant cost savings and impressive productivity improvements, ” said David Stephenson, UK country general manager, Micro Focus.

In undertaking a Business Process Outsourcing (BPO) agreement to run the Life and Pensions application of their client, HCL Insurance BPO Services inherited an older IT infrastructure. This included a third party mainframe to run the client’s Life and Pensions CAPSIL application.

With no control over the rising costs imposed by the third party and reliance on an external provider for meeting its contractual obligations, the mainframe no longer represented good value. Since Business Process Outsourcing is a highly competitive business dependent on efficient IT, HCL Insurance BPO Services sought to move the application in-house.

The decision to move off the mainframe was the largest technology migration project HCL Insurance BPO Services had ever undertaken, said the release.

Philip Hogan, chief executive of HCL Insurance BPO Services said, “We identified that having the business-critical Life and Pensions application hosted on a third party mainframe exposed us to a number of risks that could impact our ability to deliver the service to our client successfully.”

He added that by working with Micro Focus they were able to quickly implement an infrastructure transformation program to migrate the CAPSIL application to a much more cost-effective Windows platform, bringing the end-to-end service within thier control and minimizing the risk.