HCL bags 7-yr NIC contract

BANGALORE: HCL Technologies today announced signing a multi-crore end-to-end IT Services engagement covering the entire IT lifecycle from transformation to integration and operations management with National Insurance Company Ltd. (NIC), one of the leading general insurance companies in India for a period of 7 years. The value of the contract is Rs. 393 crores.

During the seven year engagement HCL will be responsible for setting up and managing a new enterprise wide IT Landscape for NIC. This will cover business process re-engineering, application blueprinting and roll out of 19 applications, systems integration and management services across Data Center, Networks, Security and Helpdesk services spanning over 1,034 branches and 10,000 end-users across the country. This engagement also involves the physical hosting of the Data center and provisioning of Business Continuity services. The Application Management entrusted to HCL covers Core Insurance, Business analytics, HRMS, CRM, portal, and Knowledge Management.

This end-to-end transformational project will provide NIC with the next generation IT for modernization and transformation of its business processes. This will be done by enabling its core organizational objectives like ensuring faster time to market through greater automation, deeper customer insight and market intelligence, compliance to government norms on Data storage, Disaster Recovery & Business Continuity, employee experience transformation through integrated HR Management Systems & IT support for end-users backed by stringent SLAs and customer experience transformation through accelerated reach, access and response times.

Speaking on the engagement, V. Ramasaamy, CMD, NIC said “We at NIC are at a very important juncture in our growth cycle wherein we are transitioning & transforming to a next generation business model. IT has to play a big role in supporting and enabling the same. This partnership with HCL is therefore very significant and critical for our organization. We are confident of HCL’s expertise, globally benchmarked processes and focus on innovation and are excited about this engagement that will transform our technology systems and business processes to help us confidently step into a new future”.

“Our engagement with NIC, one of the largest integrated IT deals in the country, is a significant milestone in the Indian industry with its large scale business transformation focus and truly world-class sourcing and technology constituents and standards. Our focus and investments in the Indian end-to-end IT Services business has enabled us to win a contract of this global size and scale”, added Kiran Bhagwanani, Sr. Vice President, India & Middle East, HCL Technologies.

HCL Technologies has more than a decade old experience in delivering large IT transformational engagements. The company has won FS Outsourcing’s ‘Best Technology Innovation Award’ and been cited as a ‘Mature’ player in the Insurance space by Gartner. It’s wholly owned subsidiary HCLT ISD has been ranked as India’s No. 1 Network Management Services and Network Security Services Provider and No. 2 in Network Integration by Voice&Data100 2008 Survey.