HCL announces 24×7 service for Leaptops

By : |December 17, 2008 0

NEW DELHI, INDIA: HCL Infosystems announced the launch of ‘HCL Touch’ its 24×7 round-the-clock, service and support for its Leaptop customers. HCL Touch offers round-the-clock service to Leaptop users across India through a universal customer care number. Support is offered in 11 regional languages, in addition to hindi and english.

HCL Touch delivers services such as network and e-mail support, peripherals and hardware configuration support, fortressing support, preventive health care support, tracking services, etc.

This is also backed by several other initiatives such as SMS request for support, pick and drop facility, and onsite direct Company service anywhere in India at the customer’s premises. This network will reach out to over 4,000 towns, consists of 14 remote support centers, 505 service offices, 390 warehouses and 150 repair centers, all of which are company owned.

Speaking on the occassion, Ajai Chowdhry, Chairman and CEO, HCL Infosystems said, “Customer has always been at the core of HCL’s business with customer care services as a top priority. This initiative has been designed to address the service needs of today’s customer, and will take us closer to the customer. By further extending our reach and offering round the clock service, HCL Touch will enable us to cement our stand in the industry as a customer centric organization.”

To further enhance its consumer engagement, HCL also unveiled a new logo for HCL customer service. This initiative will be supported by a series of customer seminars across the country to update HCL customers with the benefits ‘HCL Touch’ services. Also, HCL will be organizing dealer meets to educate dealers and will be rolling out an advertising campaign around this initiative.

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