Gravitant integrates with ServiceNow

AUSTIN, USA: Gravitant announced that it has integrated its cloudMatrix cloud brokerage and management applications with ServiceNow's service request portal. This capability will be demonstrated at Knowledge 14.

With this integration, ServiceNow customers can:

• Enable their IT organizations to become service brokers that can deliver services at the speed of cloud while still maintaining governance and control.

• Extend their ServiceNow catalog to become a dynamic IT-as-a-Service Catalog.

• Extend ticket-taking workflows with new cloud solutions, procurement and governance apps from Gravitant, which are critical to cloud consumption and governance.

• Match their application and business needs to the best-fit cloud provider from a broad ecosystem.

Many customers are using ServiceNow's portal for speeding up and better managing service requests. And in today's fast world of cloud computing and anytime, anywhere access to data, customers welcome faster processes.

But the process for designing cloud solutions remains slow and manual in IT organizations. Even if the "ticket" gets to the IT department quickly, the subsequent process of designing a cloud-based solution (for example, for a Big Data application), finding the best cloud providers, ensuring all ITSM services are included, and then deploying the solution is a lengthy process that reduces the agility of the organization.

Gravitant's integration with ServiceNow addresses this challenge and provides increased agility and flexibility to users of ServiceNow. With this integration, customers can now log in directly from the ServiceNow portal to a collaborative cloud solution design tool, add managed services, compare amongst multiple cloud providers to find the best-fit provider for their application and business needs and then procure and deploy the solution.

"Customers can continue to use the portal they are familiar and comfortable with, but can accelerate their journey to the IT Department of NOW through Gravitant's integration with ServiceNow," said Mohammed Farooq, CEO of Gravitant.

Gravitant cloudMatrix allows business users and IT departments to collaborate on designing their architecture instead of working in silos. When a design is approved and submitted, the extensive workflow and approval capabilities of ServiceNow enable the organization to quickly fulfill the request.

Finally, full lifecycle governance can be achieved through the Gravitant application right from the ServiceNow portal. By adding Gravitant Design, Sourcing and Governance apps, IT organizations can enable cloud provider ecosystems from within ServiceNow portal to quickly meet business demand.