Goldman Sachs advised company raises $580 million

Genesys, a global cloud provider in customer experience orchestration, and advised by Goldman Sachs, today announced a $580 million round of funding, which is intended to accelerate the company's leadership in the experience as a service market.

The round was led by Salesforce Ventures with participation from other investors ServiceNow Ventures; Zoom Video Communications; funds and accounts managed by BlackRock, D1 Capital Partners, and another US-based West Coast mutual fund manager. This offering values Genesys at a valuation of $21 billion.

"Two years ago, we saw the challenge businesses faced in meeting the expectations of consumers and employees around digital experiences. We realized we had an opportunity to transform not only our company but the overall industry," said Tony Bates, CEO, Genesys.

We believe this fundraise, including raising from leading strategic investors, validates the achievements we have made to date and will accelerate our continuing efforts to expand and realize the vast Experience as a Service market, he added.

Genesys also introduced and claims it to be the industry's first multicloud architecture, delivered several hundred innovations across its customer experience platforms, released a new workforce engagement solution, and launched the Genesys DXTM solution.

Today's announcement reflects the company's ongoing commitment to enhance its ecosystem through new and expanded strategic alliances, most recently with Google Cloud. Genesys has also introduced initiatives for system integrators, channel partners, technology partners and independent consultants that provide them with a programmatic path to business as part of the ecosystem.

Genesys was advised by Goldman Sachs as exclusive placement agent and Skadden, Arps, Slate, Meagher & Flom LLP as legal counsel.