Get rid of unwanted calls with TELES

BANGALORE: Germany-based fixed and mobile telecom operator solutions provider TELES today launched its DNCL solution in India for "Do Not Call List" (DNCL), in line with TRAI recommendations.

TRAI DNC register guidelines specify that subscribers are obliged only to inform their service provider to enrol in the registry. It is then incumbent upon the operator to register subscriber numbers in a central DNC registry, TELES said in a statement.

According to the TRAI recommendations, companies who continue to call subscribers who have opted out could face fines of up to $20 for each call made or have their service disconnected for repeat offending.

TELES said in a statement that the centralized server-based solution integrates into the operator's existing infrastructure footprint, automatically blocking calls to DNCL registry members. It would best suited to service providers provisioning the corporate and financial services sectors particularly banks, bank DSAs, telemarketing enterprises, insurance providers and domestic call centres.

TELES, managing director Devasia Kurian, said, "Our solution integrates into the service

providers' existing telecom infrastructure at the integrated access device (IAD) level, supporting storage of up to one million DNCL numbers. These numbers can then be upgraded subject to requirement.”

“Our DNCL solution allows service providers to meet the needs of corporations and enterprises with DEL, PRI and BRI connectivity. Moreover, the system offers

uninterrupted call center operations connectivity," he added.

The TELES DNCL solution also supports remote monitoring, online error rectification, traffic analysis and CDR extension details availability.

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