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Genpact tops Nasscom ITeS-BPO list

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CIOL Bureau
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NEW DELHI, INDIA: Genpact has topped the list of 15 third party ITeS-BPO companies released by Nasscom today.

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The rankings are based on the revenues for 2006-07 reported as per the annual Nasscom survey on IT industry performance. According to the survey Genpact maintained its leading slot followed by WNS and Transworks emerged at the third position, up from fifteen last year, Nasscom said in a release.

Kiran Karnik, president, Nasscom, said, “The ITeS-BPO segment continued to grow at a scorching pace, to record export revenues of $8.4 billion in FY07. We expect segment revenues to grow at around 30 per cent next year, to clock exports of $10.5-11 billion in FY08.”

In FY07, the Indian ITeS-BPO segment grew by 33.5 per cent contributing $8.4 billion to the total software and services exports of $31.4 billion.

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“The Indian BPO sector has witnessed significant transformation over the past decade. Starting with basic data entry tasks, it now includes increasingly complex processes. The domestic market has also contributed to the growth of the segment as a whole and we expect on-going momentum considering the large addressable market that it offers,” he added.

Steady growth was observed across the following key service categories: Finance and Accounting (F&A), Customer Interaction Services (CIS) and Human Resource Administration (HRA).

The survey also revealed that ITeS-BPO employee base has grown to 553,000 in FY 07 from 415,000 in FY 06. There has been strong growth in FAO demand along with steady expansion in emerging service lines (legal, risk mgmt) and overseas M&A complementing the organic growth of this segment.

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The domestic market for ITeS-BPO grew to $1.2 billion in FY 2006-07 from $0.9 billion in FY 2005-06, illustrating a significant increase in demand. In addition to the core categories of CIS, F&A and HR administration, there are several other vertical specific and niche business services being delivered from India. This segment is expected to account for approximately 8-10 percent of the total value of BPO activity undertaken in India, a Nasscom statement said.

Rankings of third party ITES-BPO companies FY06-07:

1. Genpact

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2. WNS Global Services

3. Transworks Information Services

4. IBM-Daksh

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5. TCS BPO

6. Wipro BPO

7. Firstsource Solutions

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8. HCL BPO

9. Infosys BPO

10. EXL Service Holdings

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11. Citigroup Global Services

12. Aegis BPO Services

13. HTMT Global Solutions

14. 24/7 Customer

15. Mphasis BPO

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