Forrester recognizes Salesforce for Service Cloud 2

MUMBAI, INDIA: Salesforce.com, the enterprise cloud computing company, today announced that Service Cloud 2 has been cited as a Leader in “The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010”. 

Service Cloud 2 scored highest among all vendors in the report for its strategy, and ranked high for its usability, time-to-value and product strategy, said a press release.

Salesforce.com was recognized for “growing quickly by making CRM solutions available through the SaaS deployment model.” Specifically, the company was noted for providing very strong support

for: “Phone agents, social web; customization; security; Web 2.0-enabling technologies; usability and mobile devices.”

“There’s no ‘Press 1’ on Twitter. Today’s customers aren’t waiting on hold. They’re on Cloud 2 — they’re mobile, using social networks, and demanding real-time answers,” said Alex Dayon, EVP of

CRM, salesforce.com. “Service Cloud 2 helps customer service teams provide modern customer service in the cloud.”