Advertisment

Five Star hotels not a host to terror anymore

author-image
CIOL Bureau
Updated On
New Update

Advertisment

MUMBAI: Seamless integration with fire alarm systems, IP surveillance systems,

anti-theft systems, security alarm systems, telephony systems and a trigger from any of these systems can be detected by ERS (Emergency Response Solution) and it might have the capability to automatically alert the concerned people through SMS, voice call etc.

Also, based on the severity of the crisis, ERS can even do a blast dial to key decision makers and take them all into conference so that necessary actions to respond to the crisis are taken fast. This eliminates the delays related to human intervention and sequential processing which could otherwise cost human lives.

All this may be possible and handy now, as Avaya GlobalConnect, an enterprise business communications solutions providers, has launched Emergency Response Solution (ERS) for the hospitality industry. This solution has the capability to detect and assess risks viz. fire, theft, terrorist strike, natural calamity etc, as the company claims. The solution, developed post the learning from Mumbai terror attacks, helps in effectively managing risks keeping in mind guest safety, staff safety and business continuity.

Advertisment

Communications technology can indeed play an enhanced role in handling emergencies and hugely compliment the other security measures being put in place by hotels. Taj, Oberoi, Leela, Maurva Sheraton hotels in India point at this as some of Avaya’s existing customers who have already deployed Avaya’s other hospitality solutions include.

These solutions include integrated solutions for unified communications like softphones, wireless, mobility, voice and IP telephony. Post thelethal terror strike in Mumbai hotels, the role of communications technology during times of crisis has become important for every hotel, adds the company in a press release.

As it explains further, Avaya GlobalConnect’s ERS is based on open standards.

Advertisment

Avaya’s IP telephones in the guest rooms further enhance the ability of the hotel to effectively communicate with the guests during crisis. It allows staff to simultaneously send SMS or Voice Message to multiple guests (of a certain floor or the entire hotel) instructing them about the next course of action. Even if the guest rooms do not have IP phones, the same communication can be achieved through blast dial capability of the ERS. The IP Telephony solution can also be integrated with the PA system based on the authorization defined enabling PA announcements to be made from any telephone in the hotel premise. This ensures proper communication to staff and guests during times of crisis.

Samir Sayed, Director – Sales, Avaya GlobalConnect, said, “It is our

constant endeavour to consistently develop solutions for customers across

sectors basis their changing needs. Post the 26/11 Mumbai terror attacks, we

realized that hotels were extremely frantic to have an effective

communication system in place. Their primary concern is the safety and

security of their guests. Coming from these requirements, we came up with

Emergency Response Solution. It enables seamless connectivity between hotel

employees and guests at all times thereby enhancing efficiency and reducing

risks. We are pleased to partner our customers in achieving customer

satisfaction by delivering best-in-breed solutions and services.”

Do you think such tech readiness will help us avoid fiascos like 26/11? Would this make you a little more confident as a guest or a hospitality organisation?