Fiserv and MS collaborate

US: Fiserv announced its commitment to offer financial institutions solutions that deliver a compelling “hands on,” yet seamless customer experience, as a business partner supporting key aspects of Microsoft Corp.’s device strategy — Windows Phone, Windows-based tablet devices and Microsoft Surface 2.0, says a press release.

It adds that - As consumers adopt new technologies and interfaces in their everyday lives, they increasingly expect their financial providers to provide similar experiences to manage their financial lives. For financial institutions, this not only means effectively supporting new devices, but ensuring that underlying infrastructures make the experience consistent across channels. “Digital transformation means developing the ability to offer a cross-channel customer experience and interaction options on the customers’ terms,” said John Macaluso, senior vice president, technology strategy, Bank Solutions, Fiserv. “It involves collaboration, immediacy and convenience that deliver value beyond just products. Windows Phone, Windows-based tablet devices, and Surface provide exciting solutions for financial institutions that want to create a more personalized experience for their customers.”

“The relationship between the bank and its customers is changing as more mobile and Internet-based banking services become available to consumers. To remain competitive in the future, the bank must be present in the financial lives of its customers virtually any time, any place, on any device, and across any channel,” said Joe Pagano, managing director, Banking and Capital Markets, Worldwide Financial Services, Microsoft. “Banks continue to be customer-centric organizations, and, as a result, the branch has a renaissance opportunity to emerge as a more strategic tool in the relationship with customers. Fiserv is helping lead the charge for the digital transformation of branch banking by giving branch staff the technology to improve branch bank service, drive traffic to branches and increase per client profitability as a result of improved and differentiated service.”