Recently Union Minister of Finance & Corporate Affairs Nirmala Sitharaman inaugurated Doorstep Banking Services by PSBs. The aim is to provide the convenience of banking services to the customers in pandemic to their doorstep through the universal touchpoints of Call Centre, Web Portal, or Mobile App.
This initiative will benefit people at large especially underserved, senior citizens, people with disabilities and those who are afraid to step out and visit public places with the dense crowd even after unlock as Covid-19 cases are rapidly increasing.
During pandemic doorstep banking services especially for senior citizens or people residing in remote locations has assisted in keeping the wheels of the financial system running. Fintech players and various banks are already helping the nation while understanding the need of people at the time of emergency.
BANKIT provides Banking services all over India they offer domestic money transfer, cash withdrawals, prepaid cards, travel booking and others, has been offering doorstep banking and cash services before the lockdown in rural areas. For doorstep services, their agents and outlet staffs are fulfilling the requirement of cash and other banking services.
BANKIT operates through agents, its own outlets and local retailers like kirana stores. They have over 1 lakh ‘digi mitras’ in remote areas across the country to help the underserved and underbanked sections of the society.
Fino Payments Bank Limited
Fino through its tech-enabled agent network has been providing doorstep banking services since 2006. In sync with Fino Payments Bank
objective of providing convenient banking to the masses, doorstep banking service became an integral part of the bank's model when it started operations in 2017.
Fino Payments Bank's phygital approach - where physical outlets (branches, merchant points) are equipped with digital devices such as micro ATM, AePS, mPOS devices - brings banking closer to people who have limited or no access.
Fino's current network of over 2.75 lakh merchant points is spread across 550 districts covering almost all states, including Lakshadweep. Merchant points are neighbourhood stores such as kirana, mobile repair, dairy, stationery, and even outlets of its strategic partner Bharat Petroleum (BPCL), provide customers the convenience of banking at any time as they are open for long hours unlike conventional bank branches.
This access to a merchant walking in with the ability to dispense cash has led to the Fino Micro ATM being rechristened the 'Human ATM'. In MP, UP, Bihar, Jharkhand, Rajasthan, Odisha, West Bengal, AP, Telangana, Maharashtra, Gujarat, Karnataka and other states Fino's Human ATMs with interoperable devices visited villages and ensured cash availability. Along with regular customers, beneficiaries of various government DBT schemes, especially pensioners and old aged customers found immense relief and convenience in neighbourhood and doorstep banking. During lockdown Fino network facilitated over Rs 15000 crores of cash withdrawals in rural areas
Established in April 2016 Pay Nearby Technologies Pvt. Ltd. is a DIPP Certified Fintech Company registered under The Startup India program of the Government of India. They operate on a B2B2C model, where they partner with neighborhood retail stores who can offer assisted doorstep banking and digital financial services like Aadhaar ATM, SMS Payment, Khata Service, Utility Payment, Prepaid Cards, Mutual Funds & Insurance, Money Transfer, Hyperlocal Services and payment services like Bharat QR and UPI using the PayNearby App.
Their innovative solutions are modeled to make the financial transactions seamless, quick, easy and strives to empower their retailer partners and they aspire to empower 20,00,000 stores across Tier I, II and rural towns in India.
Paytm Payment Bank:
Paytm Payments Bank Limited (PPBL) is offering 'Cash at Home' facility for senior and differently-abled citizens in the national capital region (NCR). The cash withdrawal request can be raised on their Paytm Payments Bank app.
The facility has been offered to senior and differently-abled citizens so that they do not need to step out during this COVID-19 pandemic. This new service is enabled to raise cash withdrawal requests on their Paytm Payments Bank app and the requested amount can be delivered at their home.