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FCG to set up captive center for US co

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CIOL Bureau
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BANGALORE: FCG Software Services, India, has announced the inking of a long-term global agreement with US based Witness Systems. Witness is a performance optimization software and services provider.

Under the partnership, FCGI would set up a dedicated team to develop and support Witness products. To begin with, FCGI would build a customized development center of 20,000 sq. ft area, which would seat 160 employees. The facility would also house a test lab.



Elaborating on the deal, FCG offshore development operations head Tom Underwood said, "This is a three to five year agreement for setting up a remote development center for Witness. The new development facility would focus on technology solutions in the telecom domain and VoIP, in particular."



He added that this would in turn help FCG to focus on the US telecom space and aid its growth in its healthcare and telecom domains.



Witness holds IP in the area of customer interaction solutions for synchronized voice and data recording and has also developed an IP recording solution. The company registered revenues in the region of $110 million last year. Its Indian development center would be involved in developing new products, quality analysis for new and existing products, automation of QA, tier 3-support and release and configuration management.

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