Fayetteville PWC using Infosys

BANGALORE, INDIA: Infosys announced that it is helping Fayetteville Public Works Commission (FPWC) become more customer centric, operationally efficient, agile and smart grid ready.

The two-year transformation program saw Infosys overhauling FPWC’s core ERP business processes and implementing Oracle software platforms along with the Infosys Customer Self-Service Energy Manager (CSEM) solution.

Infosys CSEM, as explained in the announcement, is part of the Infosys Smart Grid Suite of products, and helps utilities enhance customer experience through self-service and manage usage through adoption of energy efficient programs.

The transformation program covered critical functions across FPWC including customer service, finance, human resources, supply chain, work management and field services.

The new solution implemented by Infosys enables FPWC to streamline the billing processes and respond faster to service requests through a 360 degree view of customer data and offer customers. As per Steve Blanchard, CEO, Fayetteville Public Works Commission, “We are proud to be one of the first municipal utility of our size to take bold steps for our future. With the new systems designed by Infosys equipping our employees with efficient and analytical tools, we can confidently move forward with our smart grid roll out, scheduled for 2017. We are hopeful that the transformation journey that we have undertaken will further enhance the operational efficiencies we’ve just begun to realize.”

Rajesh K. Murthy, Executive Vice President and Global Head, Energy, Communications and Services and Resources and Utilities, Infosys said, “The utilities industry is going through an unprecedented change due to falling costs of distributed generation and increasing regulatory changes. By deploying a flexible, scalable and fully integrated suite of enterprise applications, Infosys has enabled FPWC to drive improved customer experience, achieve higher operational performance, and easily integrate smart grid technologies in the future.”