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MUMBAI: At K Raheja Corporation Kamlesh Jain, Deputy General Manager- Accounts, is supervising the SAP terrain with all the enthusiasm, discretion, caution and ambitions that a new ERP landscape poses, specially with the advent of analytics, CRM and changing cost dynamics. Let’s see the change-graph and associated integration spots from his eyes.
Tell us about your experience curve with the ERP areas so far?
SAP was implemented five years back. It took time for stabilization as it was the case of an integrated environment. Gradually we built application controls in ERP parts. Now we are looking at niche areas of business demand wherein SAP components of CRM, SCM etc are in the process of evaluation.
Has the company managed to navigate changes adequately and at pace with customer needs?
SAP is now trying to build niche areas as well as making good progress in contemporary areas like Cloud or Mobility. It is touching a good base with HANA, which was actually an area that addressed a main customer pain point. It is a fairly new and much needed initiative that the company has taken.
But is it simple enough to use?
Yes, the execution time for HANA is very less. 17 seconds of response time is pretty good. I guess in industries like FMCG or other transaction-processing areas, there will be a huge demand for something like this.
How?
Fastest data availability is a very good feature for companies in Pharma industry etc. The time taken for analysis is fraction of seconds, which is a boon for transaction processing.
Which of the new areas would you be betting your money on to?
We are planning to explore mobility as a technology component. Project management is a crucial part of our business. Sometimes the sites are too far and mobile components would be a good feature here.
How do you ensure change management with new upgrades while also balancing TCO issues?
In the new scheme of things, three to five years down the line, we will have a TCO advantage for sure. Because every year enhancements become a struggle. Strategic changes and legal changes impact the IT scenario a lot. The way we have structured the systems with SAP, we do not see any TCO issues.
So you are happy with all you vendors?
For the last three years, we have been dealing with IBM. Wipro is also our major implementation partner. It has been a good experience particularly with both of them.
What’s the trick of good IT that you can pass on to your peers?
No product is hundred per cent perfect. Even with SAP, we were pioneers when it came to construction management and found some inadequacy areas for the industry per se. But we have worked together and traversed the gaps progressively. Do not expect everything from the vendors.