Exotel unveils new chief product officer to build AI-powered cloud stack

Bangalore-based AI-powered customer engagement platform Exotel has announced Puru Govind as its new Chief Product Officer. Govind will be leading the product team to build an AI-powered cloud customer engagement stack.

The company also raised $35 million in September in its series C funding round.

"I learned so much from him in the first meeting and I figured we can hit the ground running if he comes on board. That is exactly what has happened. He is already rolling, challenging people's thoughts, and tabling newer ideas,” Shivakumar Ganesan CEO, Exotel said.

Govind headed the product team at Knowlarity, a cloud telephony platform where he launched conversational analytics, video, chat, and voice bot products. He comes with 15 years of experience in global tech companies.

“Humans are social creatures and communication is the fabric on which human society has evolved. In current times, there are about 5 billion mobile phones in the world. Exotel will enable these conversations and I am excited to be part of this worthwhile journey,” Puru Govind said.

Exotel and Ameyo recently announced their merger. As a part of these recent developments, Exotel’s communication platform and Ameyo’s contact center platform will be unified and enriched with customer data platform (CDP) and conversational AI capabilities.