EXL renews outsourcing contract with Centrica

NEW DELHI, INDIA: Exl Service Holdings, Inc., a provider in outsourcing and transformation services, announced on Wednesday the renewal of its strategic outsourcing relationship with Centrica, PLC (British Gas).

The terms of the renewed contract stated that EXL would continue to provide comprehensive services including complex back office processes, debt management and analytics for an additional three year term through April

2012 and Centrica would have the option to extend the contract for two annual extension periods, said a press release.

Phil Bentley, managing director of British Gas, said, "In 2005 we selected EXL to help us drive down costs in back office functions. EXL has delivered a high quality service so extending the contract makes sense as we continue to manage our costs and maintain our competitive advantage in the market place."

Rohit Kapoor, president and CEO of EXL , said, "The renewal of our contract with Centrica clearly demonstrates that EXL's relentless focus on operational excellence in the utilities domain remains valuable to our clients."

He added that over the past year, they have continued to enhance and extend their leadership position in this domain and expect to continue to make investments in our service capabilities and operational infrastructure to benefit their key strategic clients like Centrica.