PALO ALTO: Email service was delayed for millions of ExciteAtHome Corp. and Yahoo customers in recent days due to problems with the technology that supports the services.
ExciteAtHome said its e-mail has been delayed for about two days, since one of the two "load balancers" that supports the system failed. As of mid-day Wednesday, the balancer was fixed but the e-mail was still delayed one to two hours because of backlogs.
An ExciteAtHome spokeswoman said the company has had periodic disruptions with its e-mail in recent months, but was implementing a new system to improve service.
In the case of Yahoo, the e-mail service was not working for about an hour on Tuesday. A spokeswoman said the problem had since been fixed.
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