Enhanced CRM solutions

Features: SSA Global has introduced SSA Sales 7.0 and SSA Service 7.0,

enhanced customer relationship management solutions, powered by E.piphany.






The solution provides companies with a tactical and strategic solution to
improve current and future sales, service and marketing technology deployments.

The solution provides a comprehensive 360 degree view of each customer by

providing a shared customer and product list that streamlines the sales

quotation, order creation and service processes.






SSA Sales 7.0 and SSA Service 7.0 provide integration to SSA ERP, one of the SSA
Global flagship enterprise resource planning solutions.






Cory A. Eaves, chief technology officer, SSA Global, said, “SSA Sales 7.0 and
SSA Service 7.0 were developed in direct response to our customers' demands

for enhanced technology that helps improve their ability to measure, predict and

increase sales and service performance.”






SSA CRM, which includes SSA Sales, SSA Service and SSA Marketing, is at the
forefront of enabling leading organizations across the world to maximize the

value of their customer relationships. SSA CRM provides companies with the

ability to increase revenue per user; improve customer retention, enhance

cross-sell effectiveness, deliver better customer service and effectively manage

customer interactions across multiple channels.