EMC unveils solutions for IP telephony management

HOPKINTON, USA: EMC Corp. has unveiled comprehensive solutions for managing VoIP and IP telephony environments. With EMC Smarts VoIP Performance Manager and EMC Smarts VoIP Performance Reporter, customers can maximize the availability and performance of business-critical VoIP services through comprehensive monitoring, alerting, diagnosis and reporting on all aspects of a system that may impact IP telephony services.

Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter further extend EMC’s award-winning software portfolio for managing complex IT infrastructures end-to-end, across technologies, and from the network to the business layer.

With EMC Smarts software, enterprise and managed service provider customers can model IT components and their relationships across network, applications, and storage to understand how service levels are affected. The software effectively analyzes data from multiple sources to pinpoint the root cause of IT infrastructure problems automatically and in real-time – enabling companies to more effectively maximize the availability and performance of critical IT resources and the business services (such as VoIP) they support.

EMC now boasts the most comprehensive VoIP solution for monitoring the end-to-end performance and availability of both VoIP telephony and supporting network infrastructures. These VoIP performance management and reporting products complement EMC’s existing VoIP solution for managing the availability of VoIP and IP network infrastructures. Together, Smarts software provides enterprises and managed service providers with a comprehensive, market-leading suite of VoIP management solutions, all geared towards maximizing end user service quality while increasing operating efficiency.

Providing a single view across Avaya and Cisco technologies, Smarts software scales to manage hundreds of IP PBXs and hundreds of thousands of phones -- making the solution ideal for global enterprises and managed service providers. While other VoIP management tools provide only network-centric or event-based information, Smarts software provides in-depth, real-time views and flexible reporting on telephony infrastructures, while demonstrating how that detailed information relates to the end-user experience.

Specifically, Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter deliver real-time information about phone extensions, phone calls, voice quality, availability of the telephone service and interconnections to telecommunications providers. Additionally, the solutions monitor call volumes, call quality, and route patterns to ensure service levels are being met and offer both real-time and historical performance and trend reporting.

Currently, the Smarts solutions offer support for the following systems: Avaya Communications Manager and Cisco Unified Communications Manager. Smarts software solutions easily integrate with other third-party management systems, enabling users to gain a comprehensive view of their infrastructure, while leveraging existing technology investments. The Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter are generally available now.