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Follow UsBANGALORE, INDIA: Leading infrastructure solutions provider EMC Corporation unveiled its second global command centre along with critical incident response centre at its India centre of excellence in Bangalore, the company said on Thursday.
"The centres will enable us to employ 24x7 delivery service model and play a key role mirroring our facilities in the US," EMC India managing director Sarv Sarvanan said in a statement here.
To improve customer focus, create business agility and deliver operational efficiencies to business, the company is embracing the private cloud approach to IT infrastructure.
"We define the private cloud as a virtualised next-generation IT infrastructure comprising both internal and external clouds that enables efficiency, control and choice for the internal IT organisation," Sarvanan said.
By transitioning to a private cloud-based IT infrastructure, EMC will offer its customers end-to-end IT solutions as a service.
The first global command centre supports IT services for EMC's 45,000 internal users and its vendors, partners and customers on its websites in 80 countries worldwide.
"The centre provides round-the-clock monitoring and management of the company's global virtual and physical data centre ecosystem across networks, storage systems, servers and applications.
"The centre enables our global IT department to identify issues before they become problems and accelerate diagnosis and resolution of issues in the IT infrastructure," Sarvanan noted.
As with large enterprises, EMC faces the challenge of protecting its employees, customers, facilities and information assets.
The critical incident response centre provides proactive global threat monitoring, data leakage prevention and comprehensive security incidents response and protection to enterprises.
"The opening of the second global command centre and the response centre is another significant milestone along our journey. Both teams employ skilled professionals to add value to our organisation," Sarvanan added.
EMC announced an additional investment of $1.5 billion for the India centre of excellence a year ago, illustrating the important role India plays in its long-term strategic plans for Asia Pacific and Japan and its global growth.