EMC launches Global Command Center

CIOL Bureau
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GURGAON, INDIA: EMC Corporation, one of the leaders in information infrastructure solutions, inaugurated its second Global Command Center (GCC) and Critical Incident Response Center (CIRC) at its India Center of Excellence (CoE) based in Bengaluru. The new Bengaluru GCC and CIRC will play a key role in mirroring EMC's existing facilities located in the United States, enabling the company to employ a 24x7 delivery model of service and support.


EMC's IT organization is transforming its operations to improve customer focus, create business agility, and deliver operational efficiencies to the business. To achieve these goals, EMC IT is embracing the private cloud approach to IT infrastructure — deployed on EMC's industry leading technology and solutions. EMC IT defines the private cloud as a fully virtualized next-generation IT infrastructure comprising both internal and external clouds that enables efficiency, control, and choice for the internal IT organization. By transitioning to a private cloud-based IT infrastructure, EMC IT will offer its end-users end-to-end IT solutions delivered as a service.

The GCC currently supports IT services for EMC's more than 45,000 internal users, as well as the company's vendors, partners, and customers on EMC websites in over 80 countries in 400 offices worldwide. It provides around-the-clock monitoring and management of the company's global virtual and physical datacenter ecosystem across networks, storage systems, servers, and applications. This enables EMC's Global IT department to identify issues before they become problems and accelerate diagnosis and resolution of issues in the IT infrastructure. The GCC leverages EMC and VMWare technology to manage EMC's private cloud infrastructure and continues to drive automation and operational efficiencies across the company's IT environment. As with most large enterprises, EMC faces the evolving challenge of protecting its employees, customers, facilities and information assets. The EMC CIRC provides proactive global threat monitoring, data leakage prevention, and comprehensive security incidents response and protection to the EMC corporate enterprise. The center uses technologies from both EMC and its RSA Security Division to centrally monitor and protect EMC's globally dispersed operations. With a single integrated view of the global enterprise, security analysts in the US and India can provide advice and guidance to EMC management, which contributes to the continuous improvement cycle of its security strategy.

Sarv Saravanan, VP and MD, EMC India Center of Excellence said, “It has been one year since EMC inaugurated the new, centralized India COE in Bengaluru, which joins together research and development (R&D) and EMC Global Services organizations. The opening of the GCC and CIRC is another significant milestone along our journey. Both teams employ highly skilled and experienced professionals with both technical and process expertise and this will add tremendous value to EMC's global IT organization.” Speaking on the occasion Sanjay Mirchandani, Senior VP and CIO, EMC Corporation said, “The India COE is a significant part of EMC's network of COEs around the world and it was a strategic decision to place the second GCC and CIRC in India because of the skilled IT professionals and mature infrastructure the country has to offer. With the inauguration of these centers, our employees globally will continue to receive the highest quality service and standards to drive business results.” Mirchandani continued, “The GCC and CIRC play a pivotal role in EMC IT's journey to the private cloud. Both centers use leading EMC information infrastructure products to deliver world class IT service management and response capabilities. They also help us build even better products for customers because they provide us with real-life use cases and best practices as they consider implementing our products into their own IT environments.”