eGain closes deal with Wipro, Bajaj Allianz

PUNE: eGain Communications Corp recently announced that it has recently closed deals with Wipro and Bajaj Allianz.

Both these companies have selected eGain's Service 7 suite of customer service software to meet their business needs.

Wipro will be using eGain Service 7 to set up an internal help desk for their mobile staff at Wividus, their Shared Services Center.

Bajaj Allianz, the second largest private insurance company in India, plans to use eGain Service 7 to automate and manage their telemarketing operations.

The eGain Service 7 suite helps companies build customer interaction hubs that span every channel, from email, web self-service, and live chat to fax, letter and phone.

The suite's service management platform allows customer and case data to be shared across all channels and programs, and allows for integration with external systems like Remedy and HP OpenView.