eFunds adds 200 seats to Mumbai call center

MUMBAI: eFunds has expanded its global outsourcing services operations in India by increasing the capacity of one of its call centers in Malad, Mumbai by 200 seats. eFunds now has outsourcing services centers in Mumbai, Gurgaon and Chennai.

eFunds provides electronic transaction processing, ATM management, risk management and professional services to financial institutions, retailers, electronic funds transfer networks, government agencies and others. eFunds Global Outsourcing division manages third party outsourcing contracts for the US and UK based clients in the financial services, retail and telecommunications sectors and also manages its own help desk operations from facilities in India.

The company's core outsourcing offerings are centered around management of customer accounts - from account acquisition through account maintenance, payments, collection services and customer retention.

"eFunds India-based operations has a proven track record of managing complex outsourced services, which is directly attributed to our highly-skilled staff," said eFunds Global Outsourcing Division MD, Atul Kunwar. "Our employees are passionate about performance and have the ability to significantly improve customer processes," he added.

eFunds Corporation has also announced that it has joined the roster of New York Stock Exchange listed companies. According to the company release, the common shares of eFunds Corporation, headquartered in Scottsdale, Arizona began trading on the NYSE on January 2, 2004 under the ticker symbol EFD. The corporation joined the exchange as a transfer from Nasdaq.

(CyberMedia News Service)