Echopass first cloud-based contact center to announce customers protected via PCI DSS guidelines

PLEASANTON, USA: Echopass Corp. became the first cloud-based contact center provider to announce it has achieved the newest version of PCI DSS certification for cloud providers.

In February, the PCI Security Standards Council augmented its security requirements for cloud service providers due to factors such as increased market threats, the dramatic uptake in cloud services, and new channels like mobile and social posing untested risk. Users of Echopass' contact center solutions provided with its Premier, Corporate and the new Enterprise Edition will be the first to enjoy the benefits of the certification at the most current level of security protocols - to safeguard their most sensitive data.

Within five short years, cloud-based contact centers are expected to become the standard for nearly half of all businesses - and they're on the front lines in the security battle, as millions of agents handle confidential data daily. With so many companies moving to the cloud and the heightened risk of cybercrime, Echopass sought out the most cutting-edge, comprehensive ways to ensure the safety of its customers' critical information.

"As a cloud-based service provider, we are fiercely focused on working with our clients to both improve and protect their business - and a big part of that commitment is protecting clients' data," said Dennis Empey, chief information security officer at Echopass.

"We believe incidences of personal information theft and hacking will expand enormously in the future. Consider the recent, highly publicized incursion at T.J. Maxx, which cost millions of dollars in liability and spurred legal cases that threaten to greatly impact the company and its customers. There is nothing more important to us than our customers' security, so taking these extra steps to provide the highest level of PCI compliance was vital."