ECE to acquire iSeva

BANGALORE: ECE Holdings, Inc. (ECE), global provider of outsourced technical support and customer service and an H.I.G. Capital company, has announced it has signed a definitive merger agreement with iSeva, Inc., an India-based outsourcing services provider.

According to the press release, the merger agreement will provide ECE with a majority ownership of iSeva and is expected to close within 45 days.


ECE provides services to some of the world's most notable PC software publishers, Internet service providers, and original equipment manufacturers. iSeva, headquartered in Dallas, Texas, with operations in Bangalore, provides both voice-based and Web-based technical support and customer service outsourcing to clients in the US and India.

"ECE is excited to be joining forces with a terrific partner," said president and CEO of ECE Toni Portmann. "We have been successful in providing services from both the US and Europe for several years, and within the last 18 months, ECE has partnered with iSeva to provide technical support and customer service to our clients with great success," he added.

"This move enables ECE to round its approach by providing US-based, European, and India offshore support to existing and potential clients. Rather than a strategy of simply moving work offshore, ECE will focus on what we call 'right shore' -- moving the right channel of support for the right type of work to the right geography for the right reason," he exclaims.

"We are pleased to have signed this agreement," stated president and CEO of iSeva, Deepak Sircar. "This enables us to grow in industry expertise, scale and geographical diversity. ECE as a whole will be in a position to offer the 'right shore' strategy to customers and will be positioned to take full advantage of the India service delivery capabilities. Together we are committed to growing the India market and participating in ECE's global growth strategy," he added.

(CyberMedia News Service)