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E-counselling for BPO employees

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CIOL Bureau
Updated On
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Priya Padmanabhan

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BANGALORE: Union for Information Technology & Enabled Services Professionals (Unites) is offering a free e-counselling service for BPO employees in Bangalore.

R Karthik Shekhar, general secretary, Unites, told CyberMedia News that the organization has started web-based and face-to-face psychological counseling for BPO workers. Monica Ghosh, who heads the psychology department at Maharani’s College in Bangalore is the counselor.

“The biggest concern of those who call in are health and stress, followed by career-related issues and personal relationships,” said Shekar.

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Recognizing the problem of stress among the BPO workforce, the organization declared October as an action month for the Stop the B.O.S.S (Burn out Stress Syndrome) campaign. The international body Union Network International (UNI) global union started this initiative to highlight the high levels of stress among customer service workers. As part of this initiative, Unites is distributing stress kits to BPO employees in Bangalore. The kit includes stress-busters like relaxing music, medicated eye pads and information on dealing with stress.

Unites is also engaged in training graduates and students in their final year of college from backward communities, minorities and poor backgrounds in Bangalore and Hyderabad, in computer skills. This program is an initiative of the Bangalore Mahanagara Palike (BMP), in association with training partner Systel and Unites.

Around 250 students in Bangalore are undergoing the course to learn software, hardware skills, familiarization with computer applications, database management, C Programming, fundamentals of web, PC assembling, troubleshooting and networking technologies.

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The aim is to prepare the students for a career in call centers and other industries. “Corporations today are looking to recruit “readymade talent” from college campuses. Instead they should look at training students like we do. These students are more loyal and committed to their study and work compared to the typical BPO employees who skip jobs every two years,” said Shekhar.

Incidentally, Unites could get into the Guinness Book of World Records for being the only IT and BPO industry-focused trade union in the whole world. Unites said Guinness officials are currently evaluating its entry.

© CyberMedia News

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