DTM in progress at Pentagon Federal Credit Union

ALEXANDRIA, USA: Pentagon Federal Credit Union (PenFed) has standardized on DocuSign, for Digital Transaction Management (DTM) to provide top-tier service to members at home and those based abroad.

As per an announcement, DocuSign is helping PenFed go fully digital for dramatic ROI, lower costs, and increased security and compliance by eliminating the need to print, fax, scan and overnight documents to complete new account openings, loan applications and other transactions.

"At PenFed, giving our members the best possible customer experience is mission critical," says Chris Martin, senior vice president of Service Center Operations at PenFed. "DocuSign gives our members convenience and peace of mind with the ability to do their banking easily - anywhere, anytime - while knowing their information is absolutely secure."

Part of achieving PenFed's long-term goals is making a digital transformation to allow members to transact business with PenFed wherever they go. "As the credit union industry leader and global standard for Digital Transaction Management, DocuSign integrates seamlessly with our systems and processes on our website, over the phone and even in our mobile app securely," adds Martin. "With DocuSign as our DTM partner, we're confident that our members will continue to receive cutting-edge digital solutions even as we move toward achieving our projected growth goals."