Drishti partners with OneCall

GURGAON, INDIA: Drishti-Soft Solutions, a leading provider of contact centre solutions and enterprise communications applications has recently entered into a partnership alliance with OneCall, Bangladesh based leading outsourcing service provider.

The underlying objective of the partnership alliance is to offer Drishti's award-winning communications solutions to the call centres and enterprises in Bangladesh. Under the terms of agreement, OneCall team, trained on Drishti's DACX technology, would be providing Drishti's solutions along with 24x7 support and services in Bangladesh.

Amazed by the double-digit growth by the BPO industry in emerging countries, the BTRC has issued licenses for call centres in Bangladesh.

Reazuddin Mosharaf, CEO, OneCall, said: "Such a revolutionary step by BTRC would be a turning point in Bangladesh's economy. Bangladesh would soon witness an increase in the number or call centres. We wish to be the pioneers in providing end-to-end solutions and services in the outsourcing domain."

"Drishti shares our philosophy of providing next-generation technologies to emerging companies paving the way for their structured growth. Our association with it would enable us to offer innovative and cost-effective communications technologies to the emerging Bangladesh call centre industry and add value to the economy," he adds.

Sachin Bhatia, co-founder and VP, Business Development at Drishti, said: "We are working towards creating communications technologies to enable call centers to increase their operational efficiency while reducing the total cost of ownership. Drishti's offerings are ideal for contact centres and enterprises in rapidly-emerging countries like Bangladesh. We believe Bangladesh is all set to be a major player in outsourcing and there will be investments in both international and domestic call centre space especially from telcos, financial services, banks and health institutions."

Drishti's solutions will empower BPOs and enterprises in Bangladesh to increase operational efficiencies and earn quick return on their investments.