Digital Branch from IndusInd Bank at a metro stop

NEW DELHI, INDIA: IndusInd Bank has inaugurated its first Digital Branch at IndusInd Cybercity Rapid Metro station, Gurgaon. With this launch, IndusInd Bank claims it has become the first bank in India to have a fully Digital Branch at a metro station, whose branding rights are owned by the Bank.

The bank’s fully digital branch aims to deliver best-in-class service to its growing tech savvy customer base, it adds. This digital branch is strategically located in the heart of Cybercity, which houses Cyberhub and many other key commercial establishments of Gurgaon.

One of the USPs of the Digital Branch is the Interactive Video Branch machine - another first in India. This Video Branch machine allows customers to connect with the remote teller over a real-time video call and perform regular banking transactions like statement printing, cheque deposits, opening of FD account and encashment, funds transfer along with dispensation of cash. The Digital Branch lobby also has a smart table with iPads on which customers can do a host of banking and non-banking transactions.

The Digital Branch at IndusInd Cybercity station has been aesthetically designed with stylish and modern interiors to provide customers a rich and a delightful banking experience.

Romesh Sobti, Managing Director and Chief Executive Officer, IndusInd Bank adds, “We are happy to inaugurate IndusInd Bank’s first digital branch. Digitization of businesses has become the central theme of the Bank and we believe within a span of few years, digitization will become an inherent part of Banking. For us, it is a step forward to the on-going Responsive Innovation theme. We will continue to invest in digital branches to create a differential banking experience which will delight our customers.”

Sumant Kathpalia, Head Consumer Banking, IndusInd Bank said “With this inauguration of the fully digital branch, the bank has further strengthened its commitment to offer its customers efficient & personalised banking services and solutions. The initiative is a step further to offer round-the-clock and convenient access to banking services.”