Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the Big Four accounting organizations and the largest professional services network in the world by revenue and number of professionals, with headquarters in London, United Kingdom.
The company is hiring freshers with 0-8 months experience at Hyderabad office. To apply for the same, candidates will have to go through an exam and then PI. The required qualifications are - freshers from BE/B.Tech/MCA/MA/MSc.
You will need the following skills:
• Excellent written, verbal, listening, analytical skills.
• Easily grasp and communicate complex ideas.
• Excellent problem-solving skills.
• Knowledge of MS Office 2010, 2013 including Outlook, computer hardware and software; Operating Systems like Windows 10 and macOS.
• Knowledge of network and internet.
Work you’ll do
You will assist Deloitte employees with technical problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Further, for this, you need to have knowledge on Active Directory such password reset, Account management, Mailbox and DL management; Experience in working on MS Teams, One Note and One Drive for Business; Knowledge of Windows Azure functionality for Mobile Device Management; knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
Moreover, you will need to provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals. Thus, the company requires you to work in a 24 x 7 schedule with split shifts, split week offs and weekend working, and support the customers from multiple time zones. You will, also, have to meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
For more details, read and apply for the job here.