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Since small and medium businesses play a major role in Indian enterprise segment, Dell, one of the largest tech solution providers, is offering many solutions to improve their business operations through a special Web portal exclusively for SMBs.
The whole portal is divided into three divisions — Shop, Support and Community. Each segment contains a bundle of offerings for SMBs, which will help them to run their business smoothly and efficiently.
The shop segment has several technical solutions, which the SMBs can directly buy from the portal. The offerings include laptops and notebooks, desktops and workstations, servers, storage and networking options and electronics and accessories.
Also read: SMB Resource Center
It also provides services like product service and warranty and installation and solutions on several options like data storage and management, security, systems management, virtualization etc. This segment also offers best deals on laptops, desktops and electronics and accessories.
On the other hand, the 'Support' segment is a one-stop shop for all technical help required by the SMBs. It has several support options like drivers and downloads, product support, support by topic, order support, warranty information, etc.
It provides other support tools like manuals, hardware support, support for Windows etc and also offers top solutions on specific topics like restore/reinstall Windows, computer freezes or locks up when using it, blue screen error message, and so on.
Also read: Technology Simplified
The 'Community' segment of the web portal has specific support forums, blogs and an idea storm section where the users can post their own business ideas. This also contains featured articles on the latest happenings in Dell.
Apart from providing shopping, support and networking facilities, the Web portal also organizes events and webcasts. There is a section called 'Take Your Own Path', which helps business and IT leaders to take their own path. It also features the top initiatives taken by entrepreneurs and innovators.
The portal is also equipped with a help desk facility through which one can contact technical support, order support, Dell sales, and international support.
To summarize it all, one can say that Dell's SMB Web portal is one-of-its-kind support to SMBs to resolve their technical issues, buy technological solutions for their businesses and to keep themselves updated on the latest happenings and developments in Dell for these verticals.