Dell launches consumer service centers in Bengaluru, Delhi

BENGALURU, INDIA: Dell has launched two exclusive Dell consumer service centers in Bengaluru and Delhi. The launch has been significant for Dell as India is one of the first few countries where Dell has started its service centers, allowing customers to walk in for requirements with technical support.

The vendor also plans to expand its service roadmap to 15 centers with a pan-India footprint covering other major metros and tier-2 cities. Customers in over 600 locations across India will be covered through these Dell service centers. Dell consumer service centers will enhance Dell's service capability into value added services, like DataSafe, DellonCall, online training and PC tune up, Dell will offer its customers the choice to buy warranty extensions/upgrades, parts and other VAS from these service centers.

“At Dell, we are constantly working on new initiatives to serve our customers better. Apart from providing in-home onsite assistance to our customers for technical problems, we have now evolved our service model to include Dell service centers. Customers, in addition to getting their issues resolved, can also choose from a wide range of value-added services,” said Ganesh Lakshminarayanan, VP-Global Consumer Services & Support and MD-Dell International Services.