Dell to open campus in Hyderabad

BANGALORE: The world's largest personal computer vendor, Dell Inc., will be setting up its own campus in Hyderabad. To be built on 6.6 acres of land in the Hitech City are, the campus is expected to be completed and ready to be occupied by October 2005.

Hyderabad is the home of Dell's second customer contact center in India, opened in March 2003. The first center opened in Bangalore in May 2001. In November Dell announced a third center scheduled to open in Chandigarh in March 2005.

The $43 billion company plans to move its entire customer support team from its current leased premises, also in the Hitech City, to the new campus. The center offers multiple services to various Dell business segments, including sales, customer care, technical support, e-mail support and shared services. More functions could be added in the future depending on business requirements.

"Building our own campus is a clear indication of Dell's long-term commitment to India and Hyderabad. The customer contact centers in India have transitioned into a premier operation for Dell," said Romi Malhotra, managing director, Dell India.

Dell has also established a global Product Group in Bangalore that focuses on the company's enterprise products, including servers and storage solutions. In addition, a global Software Development Center provides application planning, design, development and testing services with all Dell business segments, including sales and marketing, worldwide operations and corporate systems.