Cybiz becomes iCall’s lead partner

NEW DELHI: Delhi-based Cybiz Technologies Ltd., an IT-enabled services and e-CRM

solutions provider, has become the lead partner of The Internet CallCenter (iCall),

a Singapore-based call center for the Internet. Cybiz, through its newly

launched product CybizChat, will implement iCall's live and interactive customer

service solution for companies serious about addressing the online needs of

their customers. iCall chief operating officer Ronald Hee and Cybiz CEO Samir

Chopra signed the agreement in the presence of a high-level Indian IT delegation

from Haryana.

With nine franchisees already signed up and another 11 in the pipeline, Cybiz

is well on its way to achieving its target of 25 fully operational call center

franchisees before end-2000.

These call centers will operate in the major state capitals of India

including Delhi, Gurgaon, Chennai, Bangalore, Mumbai, Hyderabad, Calcutta,

Chandigarh, Pune, Ahmedabad, Lucknow, Kanpur, Jaipur, Patna, Coimbatore, Bhopal,

and Mohali.

In a separate agreement, Cybiz will also bring iCall services to the capital

city of Nepal, Kathmandu.