24/7 Customer.com to start operations from Kochi

THIRUVANANTHAPURAM: 24/7Customer.com, a call

center firm, has signed a MoU with Kerala Government for setting up a contact

center facility in Kochi. The contact center is to be established in five acres

of land in Kinfra Park in Kochi and is expected to be operational by the end of

the year, according to PV Kannan, CEO of 24/7 Customer.com.

Initially about 500 people would be employed in the contact center and later the

capacity would be extended to 1500 seats. The main advantage of Kochi is that it

provides international connectivity and good bandwidth with the commissioning of

SEA-ME-WE and SAFE cable landings. The company is likely to shift its base to

Kochi if the first year's performance in the new destination is successful,

Kannan said.

Recently the state government had

announced the setting up of an ITES training center in Kochi with private

participation to cater to the prospective companies planning to set up ITES

operations there.