Customer trends that defined TCS’s strong Q2 growth

MUMBAI, INDIA: The TCS result yesterday highlighted some interesting customer trends across verticals, across geographies.

We list some key trends in the services, digital and platforms.

Services:

BFSI: Selected as strategic partner by a large mutual life-insurance company and a UK-based large universal bank to manage IT application portfolio, production support and service delivery for a major transformation program by leveraging the TCS integrated service delivery model.

Chosen by leading retailer and a telecom service provider in North America through a multi-year managed services deal covering enterprise wide application management, infrastructure support and assurance services. The telco also used TCS services to transform its quality assurance and testing organization.

Life sciences: Selected by a global life sciences diagnostics company for next phase of its SAP transformation program.

Manufacturing: Selected by two aircraft manufacturers for implementing a data lake for consolidation of all financial data across disparate IT systems & P&Ls for analytics and business insights, and the second manufacturer, to develop IOT applications for contractual services agreements.

Selected as a strategic partner by a leading global manufacturer of protective and specialty packaging to manage and transform its finance, HR and procurement functions .

Digital:

TCS was chosen by banks, retailers, utility companies and manufacturers across geographies for the following services:

•    To  create  strategy , product and  technology  road-map  for  advanced  analytic  needs by using big data technologies

•     To  develop  architecture  and  road-map  for a Hadoop-based data lake

•    To develop social media road-map for its customer experience program; to implement a social collaboration platform

•    For digital transformation

•    To  develop  a  digital  banking  platform  for  next generation customer experience program; to envisage and enhance customer facing online channel

•    To develop cloud-based enterprise data integration platform

Platforms:

TAP (accounts payable platform):

A leading global media research firm and an APAC publisher used the platform to transform their finance and accounting function into a leaner and agile one by improving efficiency of their invoice to payment cycle.

Ignio (neural automation platform):

Customers in the BFSI, research and manufacturing segments used the platform to:

•    Model and predict the impact of business or technology changes and for proactive planning

•    Perform health checks and diagnostics of business-critical and customer-facing Web applications

•    To deliver intelligent automation across the enterprise technology operations

•    To perform compliance checks on IT infrastructure and platforms

BaNCS:

Selected by banks to implement payment hubs, harmonize payments operations, transform core banking operations and extend insurance and wealth platform for enterprise-wide usage across markets.