Customer experience makeover contest open to Middle East contact centres

DUBAI, UAE: Interactive Intelligence Group Inc. is launching a Customer Experience Makeover: Contact Center Style contest.

The contest is open to businesses of any size worldwide looking for a no-charge makeover of their contact center technologies, equipment and facilities. The makeover will include Interactive Intelligence cloud contact center technology, along with associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, interior design services, and training and consulting services.

"Our business is helping contact centers improve the service experience they deliver to their customers," said Interactive Intelligence chief marketing officer, Joe Staples. "With that objective in mind, we created this contest to showcase the difference the latest technologies, equipment, and best practices can make in delivering a great customer experience. We look forward to giving that one lucky winner the opportunity to delight its customers, while turning service into a competitive weapon."

Interactive Intelligence will supply all contact center software and hardware delivered via a cloud deployment model. It will also supply training and consulting services. Interactive Intelligence partner sponsors will provide additional technologies, equipment and services. Participating sponsors to-date include Contact Center Compliance, OrgSpan, Plantronics and Zendesk.