CTSpace selects Symphony Services as strategic partner

CIOL Bureau
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BANGALORE, INDIA: Symphony Services, the global leader in product engineering outsourcing services, it has entered into a strategic partnership with CTSpace and assumed primary development responsibility for CTSpace’s captive center. 


In an effort to ensure scalability and drive its long-term engineering research and development (R&D) strategy, CTSpace is transferring its Pune, India R&D subsidiary and employees to Symphony. As a result, CTSpace will benefit from Symphony’s scalable and proven global delivery model, accelerated product delivery, expertise with software-as-a-service (SaaS) products and an established governance and technology infrastructure.

Headquartered in San Francisco, CTSpace was created as a result of the merger between BuildOnline and Citadon, both leading SaaS collaboration providers. 

Following the merger, CTSpace experienced increased demand for its products from both existing customers and new enterprise clients. To support this growing demand and new strategic product objectives, CTSpace selected Symphony as its offshore partner to ensure its global delivery center in Pune would have access to the leading-edge skill sets and resources necessary to speed new products to market.


CTSpace engineers will become Symphony employees, working in Symphony’s state-of-the-art Pune technology center and continuing their dedication to meeting both today’s and tomorrow’s product lifecycle requirements. CTSpace selected Symphony based on its singular focus on software product engineering, ability to tightly link CTSpace’s business and R&D goals to global distributed development processes, and a reputation for visible and highly-productive teams.

Symphony recently completed work on a new user interface to CTSpace’s collaboration solutions for managing documents and business processes, and will now take on responsibility for more complex product integration and R&D efforts.

This partnership and captive transfer reflects a growing trend among companies with global engineering delivery models that are stepping away from day-to-day management of captive centers. According to a recent report by Forrester Research, more than 60 percent of captives are struggling to achieve the anticipated performance or productivity advantages due to an inability to scale, high attrition and poor integration with onshore teams.

Further exacerbating the low productivity is higher than anticipated costs. The irony is that many companies attempt to set up their own captives to avoid a provider’s margin. But according to Forrester, captives can be almost 20 percent more costly than working with a provider, in one scenario a captive’s costs were $7.7 million higher over a three-year period. Even captives of significant size and performance are increasingly partnering with providers to enhance productivity, speed time to market and improve product quality.