CSS Web 2.0 framework for enterprise support

BANGALORE, INDIA: CSS Corp, a provider in technology operations management, today announced the availability of the CSS EDGE Portal, an integrated knowledge management platform based on collaborative social media workflows for optimizing enterprise support and services delivery in a Cloud-based world.

EDGE has been architected using open source components, configured to handle specific enterprise workflows addressing access control, content management, intellectual property and security requirements.

The portal enables enterprise to harness the power of Web 2.0 to drive customer loyalty, drive marketing and product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation, said a press release.

The platform creates a working model for transforming the enterprise support function by providing a governance model for integrating internal and external communities or groups.

“As a leader in Technology Operations Management, CSS continues to build out frameworks and best practices that help technology providers optimize their support delivery systems, as well as address fundamental changes in the technology consumption model itself,” said Nick Sharma, CEO of CSS Corp.

He further added that the EDGE platform would bring the Web 2.0 revolution closer to the enterprise.

The CSS EDGE knowledge management platform would be available, both as SaaS and on-premise deployments, along with managed services bundles for technology vendors and enterprise.