Crossover in ready-mode for new platforms

PUNE, INDIA: Crossover Technologies is all set to announce the launch of its new platform for medical transcription areas. The platform called CrossDocs is out on a small scale since a couple of weeks back and the public launch, which will be on a global basis, is due in a few days from now.

The company claims it to be the first central file distribution system software for the medical transcription industry in India.

“Over 10 years of experience in the medical transcription business has gone into the CrossDocs (CFDS) Software. It is an advanced work flow with file management and provides interface for recording, playback, re-recording, automated uploading of audio files, and completed transcribed documents, transcription work flow, feedback mechanism, customer information etc.

“It is a one-of-its-kind product as it can be integrated across multiple layers to a much large extent than any other platform available. We have made it very open-ended and it can work across industry,” says Bijal Patel, CTO, Crossover.

He adds that this platform is right for not only clinics, hospitals etc but also law firms and an Aussie law firm is already trying out this platform.

Talking about the delivery model, he said, that has been left to the choice of customers, which mostly would be from the segment of small sized clinics.

“However, with the compliance regime getting active, this platform would cover many areas.” He cites scheduling, budgeting, e-prescription etc as some of the areas. There is possibility of services bundling and also having other players, even competitors, use it on a license basis.

As to how much the automation that will be brought about by this platform would affect the human resources side of the MT (medical transcription) industry, he says, “We are building templates on normal information of a particular record. Areas like billing or loading of initial patient information become automated. So now that the basic templates are already there, all remains to dictate is the diagnosis to an MT person. So, it only helps in cutting off time-wastage areas and improving MT productivity.”

The company that started as a pure-play into medical transcription services in 2000, has slowly moved on to building its own platforms in various areas.

Next in the pipeline is a mobile platform which is expected to be out by the end of this year. The work is going on and Patel tells that the security gaps inherent in the mobile aspect of technology, which get all the more sensitive for a field like patient information, is a priority area the company is working on now.

Commenting on India as a market, he shares that this region would be the next big territory on the company’s radar and is expected to get ripe in about two years. “We expect the insurance sector to get active and cashless delivery or Electronic Medical Records (EMRs) would be in soon.”

Crossover also plans to add 100 seater to the existing development and process centre in Pune, India.