CRMnext to bring 'One Bank' vision at large banks

NEW DELHI, INDIA: CRMnext, a private cloud CRM Software Company disclose a high impact software which helps to help maximize cross sell potential and deliver amazing customer experience at all touch-points.

"The high impact CRM software will enable organizations to avoid hopping between multiple systems to capture customer information, by empowering them to view customer details on a single user-interface. It will also enable organizations to maximize the customer lifecycle value by providing a comprehensive view of the customer including its profile, product holdings, offers, opportunities, service requests etc. on a single screen," the company said.

Dr Manoj Kumar, Product Architect, CRMnext said, "A comprehensive 3600 customer view will enable organizations to accelerate business processes, build long-term customer relationships, derive business intelligence and boost engagement center efficiency."

The advanced CRM software by CRMnext will help to create an effective 360 customer view on a single platform by proving reliable and out-of-the-box integration capability with core systems, line of business systems and other back-office systems.

This will enable the sales, marketing and customer service teams to collaborate easily by providing a comprehensive view of customers across different departments. It will allow customer facing teams to make lead qualification and service request process smarter and increase first time resolution rates.