Convergys expands footprint in India with Stream acquisition

MUMBAI, INDIA: Convergys has acquired tream, a leading global BPO service provider with a workforce of over 40,000 employees spread across approximately 56 service centers in 22 countries, including India.

Hanumant Talwar - MD and country manager, Convergys India and UK stated that the acquisition of $820 million in cash of Stream Global Services by Cincinnati, Ohio-based Convergys would create a global customer management services company with combined revenues of about $3 billion.

Stream is a business process outsourcing service provider, specializing in customer relationship management solutions including sales, customer care, technical and back office support for Fortune 1000 companies. A provider of choice to some of the world's leading technology, computing, telecommunications, retail, entertainment/media and financial services companies. Once the transaction is complete, Convergys expects to have approximately 125,000 employees serving clients in 35 languages from over 135 contact centers in 25 countries.

Brian J. Delaney, COO, Convergys, said: "This acquisition combines two financially and operationally strong companies, with similar structures, enabling a smooth integration". This entity will have a highly skilled multilingual workforce of over 40,000 employees (including 900 in Mumbai, India) capable of supporting over 47 languages increasing from 35 with a presence in 31 countries with more than 150 centers. He further added that through this integration, Stream's customers will benefit from Convergys' scale, as well as capabilities such as analytics and home agent.