Competitive advantages of TeamViewer: Qualitest Research

TeamViewer engaged Qualitest to provide independent measurement and data-driven external feedback on TeamViewer’s core product and its positioning in the competitive environment.

Qualitest comprehensively and methodically evaluated the capability and usability of TeamViewer 14 in comparison to the biggest and most relevant competitor’s products with real-world measurements within three competition sets: “Platform Competitors”, “File Transfer Competitors” and “Point Solution Competitors”.

Best-in-class device coverage

With the highest total combined coverage of 127 mobile devices, operating systems and IoT devices on the market today, TeamViewer emerged best-in-Class for device coverage. TeamViewer offers significantly wider coverage than other competitors’ part of the evaluation. TeamViewer has by far the broadest system coverage, especially within non-desktop operating systems, which is a key advantage to enable use cases which do not involve classical desktop connectivity and a key enabler for complex IoT use cases and IT landscapes with mobile devices.

For example, TeamViewer enables remote control of up to twenty times more Android & IoT device manufacturers than other relevant competitors.

One important purchase criterion is cross-device functionality with full administration and control rights, which is relevant to enable these many connectivity use cases. Remote control of desktop PCs, servers, mobile phones, tablets and mini-computers and controllers are key for all advanced mobile support and IoT use cases.

Best-in-class ease-of-use

While ease-of-use is highly subjective and heavily depends on the use case, TeamViewer has shown several measurable user experience advantages. This includes the fastest time-to-connect (amongst the most prominent connection type, Windows-to-Windows computers across wide-area-networks (WAN), read: internet connections), as well as the quickest file transfer rate.

TeamViewer was able to transfer more megabytes of data per second (MBps) than any of the other tested applications. TeamViewer also emerged as the fastest application in transferring larger files (containing raw data, that is compressible); showing it has an efficient compression algorithm as opposed to its competitors, some of which did not offer any on-the-fly compression.

“The support and management of internet-connected devices is increasingly critical for both business-to-business (B2B) and business-to-consumer (B2C) companies and applications”, says Mike Eissele, CTO at TeamViewer. “As these devices have become more critical, users demand high levels of performance and uptime - this means device and service providers must offer a high level of field and remote service capability to maintain customer satisfaction. The result portrayed in this research is a confirmation of our commitment to provide our users with the most powerful, versatile remote support, remote access and online collaboration tool possible.”