Cognizant bags six-year IT services deal from Germany's Vorwerk Group

BANGALORE, INDIA: Cognizant has been selected by the Germany based direct-sales company, Vorwerk Group to transform its IT infrastructure and provide application services.

As part of the six-year engagement, Cognizant will provide Vorwerk with integrated service management, data center, network and application management services. Cognizant will also deliver end-user computing services and field services as well as manage a new service desk, providing help to Vorwerk’s employees in a variety of languages. The services desk will be a central point of contact for the company, assisting staff in German, Italian, French, English, Spanish, Portuguese, Czech and Polish.

Through this transition, Vorwerk Group will be able to standardize and centralize its IT environment to a higher degree while driving down costs.

Vorwerk has subsidiaries in 24 countries around the world. “As an expanding business, customer orientation and time-to-market are top priorities for us,” said Reiner Strecker, Managing Partner at Vorwerk.

By partnering with Cognizant, Vorwerk will focus more strongly and efficiently on its core competencies. Increased centralization will also make the Group’s IT environment more transparent, enabling Vorwerk to proactively monitor, manage, and improve its IT infrastructure even further.

Debashis Chatterjee, President of Technology Solutions at Cognizant said, “Cognizant is committed to helping Vorwerk build a simpler, more scalable and globally unified IT environment that will provide an ideal platform for the Group’s various divisions to conduct their daily business. As such, Vorwerk will be able to concentrate more on developing products and implementing effective sales and marketing activities, thus strengthening the Group’s position in the market.”