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CMIT and quick service pit stops for SMBs

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CIOL Bureau
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US: In response to the SMB community’s ongoing struggle to identify, report and fix technology-related problems, CMIT Solutions has announced the release of CMIT Service Center, which it calls the world’s first co-managed service desk, a simple web-interface for submitting issues and tracking progress.

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“As head counts shrink and budgets tighten, America’s business owners want to squeeze every last drop of efficiency out of their technology systems,” said Jeff Connally, president and CEO of CMIT Solutions, an IT solutions provider for small and mid-size businesses that has about 100 franchise locations nationwide. “We designed CMIT Service Center to meet the needs of today’s SMB owners. When technology issues arise, they want to minimize downtime and streamline the reporting and repair process.”

CMIT Service Center’s most distinguishing feature, as claimed, is its direct link to CMIT Solutions’ technicians. When an issue arises, detailed information is routed directly to CMIT Solutions. This seamless transfer of information fosters business continuity as data related to the technology problem is shared between internal and external IT support.

“We are putting SMB owners in control of their IT issues,” added Connally in a press release. “They can determine which employees have access to the portal and what level of access they have. Then, when a company’s employees submit an issue through the CMIT Service Center the ‘ticket’ can be automatically assigned to a resource. Total control is granted to the owner. It’s that easy.”

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From e-mail and telecommunication systems to servers and software, CMIT Service Center helps keep businesses up and running at all hours. Whether it’s an issue that an internal tech can handle, something that needs to be escalated to CMIT Solutions or a problem for another vendor to address, CMIT Service Center offers unlimited flexibility to share service requests through manual input or automatically when it is detected. The issue is assigned to the designated solution provider, internal or external, as predetermined by the business owner.

Additionally, CMIT Service Center delivers a built-in knowledgebase consisting of individual articles to help owners and their staff resolves common IT issues quickly.

“Every aspect of CMIT Service Center is designed to help lower the overall cost of technology,” noted Connally. “The knowledgebase is for quick and easy-to-solve problems, and the ‘ticketing’ system minimizes downtime and unneeded service calls.”