Cloud Distribution has maintenance services covered

READING, UK: Security and networking next-generation value added distributor (VAD) Cloud Distribution has extended its Cloud Cover brand of professional services, pre-sales, maintenance support and training services, by introducing a new range of pre-packed post-sales support offerings.

Cloud Distribution's new support services offer a menu of pre-packaged options with various SLAs available, as well as the choice of a white-labelled support service to enable VARs to offer their own-branded outsourced helpdesk with a dedicated telephone number. A key advantage of these options is that they enable VARS to position themselves with customers as having a bigger team in place, enabling them to compete with some of the larger and more established organisations in this space.

As well as enabling Cloud's reseller partners to offer an efficient and effective IT support service for the majority of products within the Cloud Distribution portfolio, these new post-sales options will enable them to build service revenue around cloud subscription technology and fast-track go-to-market strategies for new products, without the need for costly, upfront investment in additional resources.

Cloud Distribution's new pre-packaged options include:

Cloud Cover - Customer Direct: Ideal for partners of all sizes who wish to outsource their support to our product specialists, enabling partners to focus their valuable technical resources on other revenue generating activities. This includes calls answered as Cloud Distribution, 1st, 2nd and 3rd line support, as well as next business day advance (return merchant authorisation) RMA.

Cloud Cover - Partner Branded: Encompasses all the attributes of Cloud Cover Customer Direct with the added benefit of being "partner branded". This means that all calls into the service desk are answered as if the customer is calling the partner, enabling the partner to give the impression of a larger organisation. This package also includes a unique, dedicated phone number along with 1st, 2nd and 3rd line support on the partner's behalf.

Cloud Cover - Partner Enabled: Designed for partners who have already made a significant investment and have a dedicated support desk. The enabled partners' package provides first line support to the customer, with product specialists supporting the partner when required.