ClearSight's NTM to resolve n/w issues

FREMONT, CALIFORNIA: ClearSight Networks, a worldwide provider of award-winning application and analysis tools for today’s dynamic networks, has announced that Aptela, the leading provider of hosted Voice over IP (VoIP) solutions for small and medium-sized businesses (SMBs), is using ClearSight’s Network Time Machine (NTM) to proactively diagnose problems on customer and carrier networks. Providing unprecedented levels of prevention and diagnosis, ClearSight’s NTM empowers Aptela to quickly and easily maintain network uptime and stave off unexpected outages.

As a hosted-PBX and VoIP service provider, Aptela routes customers’ voice and data traffic via the Internet. For SMBs with limited IT resources and budgets, this method provides the benefits of a scalable and powerful VoIP system without the associated price tag; however, it also means that Aptela does not have visibility into the network hardware at each customer location.

Using ClearSight’s NTM and pre-established metrics, the company now has greater insight and better visibility into any VoIP call, fax, email or phone registration over the network—and may quickly identify possible causes of latency, jitter and other call quality problems.

“ClearSight’s NTM is like a metal detector for finding needle-in-a-haystack problems across all points within the network,” said Matt Smith, vice president of technology and client services, Aptela. “Because Aptela works with so many customer and carrier networks in addition to our own network, it used to be nearly impossible to pinpoint specific issues and their origins. Now, with ClearSight’s NTM, we can take retroactive network data, pull up metrics on any call, and identify the source of the problem. We are able to resolve issues and performance bottlenecks for our customers and carriers faster, more accurately and with less overhead.”

Hosted VoIP services are on a strong growth trajectory, speaking to Aptela’s business model. According to a recent Infonetics Research report, the VoIP services market grew 33 percent to $30.8 billion in 2008.

“We are thrilled to work with Aptela to ensure that the market for hosted VoIP service providers continues to have access to the most advanced network monitoring and diagnosis capabilities available today,” said Bill Berkman, chief operating officer, ClearSight Networks. “ClearSight’s NTM allows organizations like Aptela to proactively monitor and analyze SMB networks—maintaining network uptime and staving off unexpected outages.”

FREMONT, CALIFORNIA: ClearSight Networks, a worldwide provider of award-winning application and analysis tools for today’s dynamic networks, has announced that Aptela, the leading provider of hosted Voice over IP (VoIP) solutions for small and medium-sized businesses (SMBs), is using ClearSight’s Network Time Machine (NTM) to proactively diagnose problems on customer and carrier networks.

Providing unprecedented levels of prevention and diagnosis, ClearSight’s NTM empowers Aptela to quickly and easily maintain network uptime and stave off unexpected outages.

As a hosted-PBX and VoIP service provider, Aptela routes customers’ voice and data traffic via the Internet. For SMBs with limited IT resources and budgets, this method provides the benefits of a scalable and powerful VoIP system without the associated price tag; however, it also means that Aptela does not have visibility into the network hardware at each customer location.

Using ClearSight’s NTM and pre-established metrics, the company now has greater insight and better visibility into any VoIP call, fax, email or phone registration over the network—and may quickly identify possible causes of latency, jitter and other call quality problems.

“ClearSight’s NTM is like a metal detector for finding needle-in-a-haystack problems across all points within the network,” said Matt Smith, vice president of technology and client services, Aptela. “Because Aptela works with so many customer and carrier networks in addition to our own network, it used to be nearly impossible to pinpoint specific issues and their origins. Now, with ClearSight’s NTM, we can take retroactive network data, pull up metrics on any call, and identify the source of the problem. We are able to resolve issues and performance bottlenecks for our customers and carriers faster, more accurately and with less overhead.”

Hosted VoIP services are on a strong growth trajectory, speaking to Aptela’s business model. According to a recent Infonetics Research report, the VoIP services market grew 33 percent to $30.8 billion in 2008.

“We are thrilled to work with Aptela to ensure that the market for hosted VoIP service providers continues to have access to the most advanced network monitoring and diagnosis capabilities available today,” said Bill Berkman, chief operating officer, ClearSight Networks. “ClearSight’s NTM allows organizations like Aptela to proactively monitor and analyze SMB networks—maintaining network uptime and staving off unexpected outages.”