Citrix Online intros GoToAssist Express

SANTA BARBARA, USA: Resolving the always challenging yet inescapable computer tech-support issues just got faster, easier and more affordable with the breakout new ‘day pass’ feature of GoToAssist Express from Citrix Online, a division of Citrix Systems, Inc.

Purpose built for individuals and small businesses, the GoToAssist Express day pass enables users to quickly provide live, unlimited technical support during any 24-hour period to colleagues, clients, friends and family held hostage by computer software and hardware glitches on either PCs or Macs.

GoToAssist Express is a productivity enhancing tool that easily accommodates the needs of IT consultants, ‘power users’ and computer gurus relied on by colleagues, associates and friends to provide technical support. Instead of trying to troubleshoot problems over the phone or traveling even for routine maintenance, support providers can now easily view and control the client’s computer remotely, saving both parties time and money.

“We developed GoToAssist Express to address the unmet needs of an emerging market segment,” said Bernardo de Albergaria, vice president and general manager of global marketing and eCommerce for Citrix Online. “The 24-hour day pass feature is designed to benefit small to medium-sized businesses on an as-needed basis, making it especially relevant in today’s uncertain economic climate.”

“Small and medium-size businesses around the world are increasingly interested in the productivity gains made possible by remote technology, especially as the economy keeps them focused on immediate bottom-line impact,” said Raymond Boggs, vice president of SMB research at IDC. “New online tools, such as GoToAssist Express with the day pass option, will be especially attractive by giving small businesses the flexibility to support remote workers with IT help deployed virtually as needed to wherever workers are located.”

As the go-to tech guru in his circle of friends and family members, Craig Simons appreciates the speed and convenience of being able to reach out remotely – virtually anytime and from anywhere. “GoToAssist Express is quick and easy. All of the family and friends I support will totally appreciate my using this to help them from now on.”

GoToAssist Express is available for as low as $55.00 per month for an annual subscription. The 24-hour day pass option is available for only $9.95 to provide remote tech support during any 24-hour period.