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CIOs bet on SOA, mobility for best biz strategies

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CIOL Bureau
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he industry analysts found that enterprises with best-in-class IT strategies

for selecting and deploying disruptive technologies significantly outperformed

their competitors across a broad range of customer-facing and business

performance indicators. "The most successful

IT strategies involve prioritizing those disruptive technologies with the

greatest potential to enable winning in a highly fluid and complex customer and

partner environment,” says Stan Elbaum, Aberdeen Group senior vice-president

of research and author of the report.

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To confront change and align the IT organization with business goals,

Elbaum's research suggests that CIOs take the following actions:

  • Lead regular strategic planning meetings focusing on external drivers and

    corporate-wide responses.
  • Measure customer satisfaction in business terms often enough to manage

    issues, rather than merely record trends.
  • Maintain a current list of potentially disruptive technologies,

    understanding their potential value to the firm and to competitors.
  • Adopt consistent, firm-wide, business-relevant financial metrics to gauge

    IT costs and value.
  • Validate priorities of new technologies -- and the impact of regulatory or

    competitive initiatives -- with business units for a consistent, firm-wide

    position regarding investment.

“The dynamics and volatility of the competitive landscape are compelling

forward-thinking CIOs to adopt SOA and provide remote support and advanced

analytics for the distributed enterprise. It's a whole new ballgame for the

winning CIO agenda,” notes Elbaum.

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