ChrysCapital buys ResultsCX from One Equity Partners

ResultsCX, a customer experience company announced a change in its ownership from One Equity Partners to ChrysCapital.

ChrysCapital is a private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services. Meanwhile, One Equity Partners ("OEP") is a mid-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe.

Headquartered in Fort Lauderdale, Florida, ResultsCX provides automation-enabled customer support, acquisition, enrolment, retention, membership assistance, technical support and transaction processing services.

“ResultsCX’s commitment to innovating, its focus on creating a stable and attractive work environment, reducing employee attrition, and our unending commitment to provide quality and effective customer service position the Company for continued success," Greg Belinfanti, Senior Managing Director, OEP, said.

Over the last few years, ResultsCX has been making significant investments in AI and digital customer experience solutions. The company’s commitment to resolution-centered CX is fulfilled by its SupportPredict digital engagement platform, skilled agents, and social experience management solutions that put brands in control of their online reputation and build customer loyalty.

Sidley Austin served as the legal counsel for ChrysCapital and KPMG as the financial and tax advisor. Dechert served as legal counsel for ResultsCX and OEP.